DubaiTelescope is committed to delivering all orders safely, efficiently, and in a timely manner. The following outlines the store’s shipping policies for both domestic (UAE) and international customers.

Shipping Within the UAE

  • Shipping Rates
    Free shipping is available for orders over AED 400. For orders below this amount, a flat shipping fee of AED 35 will be applied.
  • Delivery Lead Time
    For in-stock items, delivery within the UAE typically occurs within 2–5 business days. For back-ordered items, the delivery time ranges normally from 14–30 business days.

Please note: Delivery time for back-order items may vary depending on product availability from the manufacturer.

Shipping Outside the UAE

  • Shipping Rates
    International customers are responsible for all shipping costs. These costs are calculated based on the weight, dimensions, and destination of the order. The customer will be contacted with the shipping rate details within 5 business days of placing the order.

Please note: Customers are responsible for any customs duties, taxes, or import fees that may apply in the destination country.

  • Delivery Lead Time
    For in-stock items, international delivery generally occurs within 5–10 business days. For back-ordered items, delivery may take 14–30 business days.

Please note: Delivery time for back-order items may vary depending on the customer’s location and product availability from the manufacturer.

Order Tracking and Communication

Updates regarding the status of an order will be communicated to the customer via email, SMS, or WhatsApp, using the contact information provided at the time of purchase.
Customers are welcome to inquire about their order status by submitting a message through the contact form on our website, selecting "Question regarding your order" as the request type.

Damaged or Lost Items

If an order arrives damaged or appears to be lost, the customer is requested to contact DubaiTelescope immediately using one of the following methods:

  • Clicking the “Chat with us” button on the website and sending a message,
  • Filling the contact form, by selecting "Complaint" as the request type, or
  • Sending an email, including photographs of the damaged items, to support@dubaitelescope.com

We will work swiftly to resolve the issue to your satisfaction.